Privacy Policy
Granite Answering (“we,” “us”) is a d/b/a of Raynel Mazara, PO Box 5, Danvers, MA 01923. This page explains, in plain language, how we handle information when you visit graniteanswering.com, contact us, or use Riley (our AI receptionist) on a client line.
1. Who this covers
- Website visitors and people who email or call our business lines.
- Prospective and current clients (trade shop owners and their staff).
- Callers who reach a client’s phone line when Riley is answering on that client’s behalf.
2. Information we collect
- Contact details you give us (name, shop name, phone, email, mailing address).
- Messages you send through email or (once enabled) web forms.
- Call recordings, transcripts, and lead summaries when Riley answers a call (callers are told the call is recorded).
- Basic technical logs from hosting (e.g. IP address, browser type) if our host provides them.
We do not sell personal information.
3. How we use it
- To respond to inquiries and provide the answering service.
- To deliver lead cards and call records to the client whose line was called.
- To improve Riley’s call handling for that client’s instructions.
- To bill, support, and secure the service.
4. Sharing
We share caller/lead details with the client whose phone number was dialed. We use vendors (phone/AI infrastructure, hosting, email) that process data to run the service. We may disclose information if required by law or to protect safety (e.g. emergency / 911 situations referenced on a call).
5. Retention
We keep call records and business contact information as needed to deliver the service and meet legal/accounting needs, then delete or anonymize when no longer required. Exact retention windows will be confirmed in the client service agreement.
6. Security
We use reasonable administrative and technical safeguards. No method of transmission or storage is 100% secure.
7. Your choices
Email rmazara@live.com to update your contact info, ask what we hold, or request deletion where applicable. Clients control how their lines are forwarded to Riley.
8. Children
This service is for businesses. We do not knowingly collect information from children under 13.
9. Changes
We may update this policy. The “last updated” date above will change when we do. Material changes for clients will also be communicated directly when appropriate.
10. Contact
Raynel Mazara · Granite Answering
PO Box 5, Danvers, MA 01923
rmazara@live.com